Job Description

Customer Service Representative

Department: Customer Service

Job Description

SUMMARY

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements.  This-individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders.

 

Essential duties and accountabilities

1.       Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. 

2.       Answers telephones and responds to orders, general customer inquiries, and customer complaints.

3.       Assists sales representatives with order status information, expediting orders and troubleshooting information. 

4.       Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. 

5.       Handles customer complaints and inquiries.

6.       Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.

7.       Completes and verifies all customer purchase orders.

8.       .Performs other essential duties as assigned.

qualifications/ competencies

Managing Work:   Develop plans for accomplishing on-going work objectives; monitoring status.  Managing

a variety of responsibilities at the same time.  Anticipating problems and taking appropriate action to prevent

them or minimize their impact. Understanding and supporting the organization’s vision, purpose and strategies.

Taking responsibility for decisions, actions, and results. Understanding our products and services.

 

Communication: Communicating clearly and candidly; avoiding vagueness, ambiguity and mixed messages.

Gathering and giving relevant information to others in a timely manner. Identifying the nature of customer

problems and resolving conflicts. Builds trust and credibility through work and actions.  Contribute to a positive

work environment

 

Learning and Adapting:  Remaining productive during periods of ambiguity, uncertainty, and change.

Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and

accepting feedback for self-improvement without becoming defensive.

 

Maximizing Resources: Making good use of internal resources including systems, equipment, supplies, and

analytical tools, etc.

 

Quality & Customer Focus: Determining the real needs of internal and external customers by asking the right

questions, listening, and confirming before acting.

 

QUALIFICATIONS:

§  High school diploma or its equivalent.

§  (3) three to (5) five years of experience within the Customer Service or related field.

§  The ability to operate various word-processing software, spreadsheets, and database programs.

§  Must read, write and understand Basic English.

§  Regular and predictable attendance is an essential function of this position.

§  Must be authorized to work in the U.S.A.

physical demands

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting

of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving

from place to place within the office; minimum reaching for items above and below desk level. Strength,

dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

  





As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.


Qualified individuals with a disability have the right to request a reasonable accommodation.  If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to Maria Romero, mromero@pbearmor.com or calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.


Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.


Point Blank Enterprises, Inc. is an EOE/AA/MFDV Employer.


 





 

 

 

 

 

 

Job Type
Full Time