Communication: Communicating clearly and candidly; avoiding vagueness, ambiguity and mixed messages.
Gathering and giving relevant information to others in a timely manner. Identifying the nature of customer
problems and resolving conflicts. Build trust and credibility through work and actions. Contribute to a positive
Learning and Adapting: Remaining productive during periods of ambiguity, uncertainty, and change.
Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and
accepting feedback for self-improvement without becoming defensive.
Maximizing Resources: Making good use of internal resources including systems, equipment, supplies, and
analytical tools, etc.
Quality & Customer Focus: Determining the real needs of internal and external customers by asking the right
questions, listening, and confirming before acting.
§ High school diploma or its equivalent. Bachelor’s degree preferred.
§ (2) Two years of experience in International Customer Service, sales and or related field.
§ Effective communicator with the ability to present products and answer questions.
§ Proficient in all in Microsoft Office Software.
§ Knowledge of shipping regulations and document control for International export.
§ Knowledge of United States export regulations, International Traffic in Arms Regulations (ITAR), and Foreign Corruption Policy Act.
§ Ability to speak, write and understand Basic English.
§ Must speak, write and understand Spanish.
§ Regular and predictable attendance is an essential function of this position.
§ Must be authorized to work in the U.S.A.