Job Description

International Customer Service Representative

Department: Customer Service

Job Description

SUMMARY

The International Customer Service Representative is responsible for receiving and processing all international sales orders. This person will handle all international incoming calls and emails. Also prepares written quotations for international customers.

Essential duties and accountabilities

  1. Receives and processes International orders received via fax and or email.
  2. Confirms accuracy and completeness of all International orders.
  3. Assists customers with order inquiries; delivery dates, shipment delays and/or any information related to customer orders.
  4. Initiates Returned Merchandise Authorization returns (RMA) process.
  5. Understands the product line and the ability to provide customers with technical specifications of products offered.
  6. Reviews request for proposals from International customers.
  7. Focuses primarily on International Customers /Markets as well as provides additional Customer Service support for Domestic Customers /Markets.
  8. Prepares written quotes and provides documentation upon request for data regarding company products.
  9. Serves as liaison with International distributors.
  10. Performs additional duties as necessary and or as required

 

 

 

 

 

 

 

qualifications/ competencies

Managing Work:   Develop plans for accomplishing on-going work objectives; monitoring status.  Managing

variety of responsibilities at the same time.  Anticipating problems and taking appropriate action to prevent

them or minimize their impact. Understanding and supporting the organization’s vision, purpose and strategies.

Taking responsibility for decisions, actions, and results. Understanding our products and services.

 

Communication: Communicating clearly and candidly; avoiding vagueness, ambiguity and mixed messages.

Gathering and giving relevant information to others in a timely manner. Identifying the nature of customer

problems and resolving conflicts. Build trust and credibility through work and actions.  Contribute to a positive

work environment.

Learning and Adapting:  Remaining productive during periods of ambiguity, uncertainty, and change.

Demonstrating a willingness to take on new challenges, responsibilities, and assignments. Seeking and

accepting feedback for self-improvement without becoming defensive.

Maximizing Resources: Making good use of internal resources including systems, equipment, supplies, and

analytical tools, etc.

Quality & Customer Focus: Determining the real needs of internal and external customers by asking the right

questions, listening, and confirming before acting.

QUALIFICATIONS:

§  High school diploma or its equivalent. Bachelor’s degree preferred.

§  (2) Two years of experience in International Customer Service, sales and or related field.

§  Effective communicator with the ability to present products and answer questions.

§  Proficient in all in Microsoft Office Software.

§  Knowledge of shipping regulations and document control for International export.

§  Knowledge of United States export regulations, International Traffic in Arms Regulations (ITAR), and Foreign Corruption Policy Act.

§  Ability to speak, write and understand Basic English.

§  Must speak, write and understand Spanish.

§  Regular and predictable attendance is an essential function of this position.

§  Must be authorized to work in the U.S.A.

physical demands

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

 

As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation.  If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to Maria Romero, mromero@pbearmor.com or calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Point Blank Enterprises, Inc. is an EOE/AA/MFDV Employer.

 

 

Job Type
Full Time