Collection Specialist provides financial, clerical and administrative services
to ensure efficient, timely and accurate collection of receivable accounts in
support of the Company’s collection goals. Collection efforts are time
sensitive, requiring excellent skills in organization and management of time,
efforts, and resources. Recognition of significant credit risks and escalation
of these matters are critical.
Contacts customers regarding invoices /
accounts which are past due. Provide information as requested in order to
facilitate a quick remittance
Identifies account risks, potential
credit problems, disputes, and other customer issues
Identifies errors , including misapplied
payments, late charges to be reversed and over payments to be refunded or
Maintains quality relationships with
customers, managers and customer service, keeping sales managers informed and
involved of issues at all times.
Provides excellent and considerate
customer service to customers and sales personnel.
Communicates with customers via phone,
email, mail or personally and investigate and resolve customer queries.
Processes Dunning Letters along with
making collection calls to customers.
Produces weekly and monthly reporting to
Meets defined department goals and
for collection and reporting activities according to specific deadlines.
additional administrative duties as necessary and assigned.
customer account details and identify and investigate non-payment issues
judgment in selecting methods, techniques and evaluation criteria for obtaining
trains in the Billing Process for backup purposes.
the Accounts Receivable Manager which includes releasing sales orders and
processing credit card payments.
for working according to the company’s safety and quality standards.
a safe and clean work area.
other related duties as required and as assigned.
thoughts and experiences effectively from decision making to innovative
thinking, analysis, judgments and problem solving. This includes examining information
to draw conclusions, developing creative ideas and perspectives, making
informed decisions considering all of the facts, goals, constraints and risks
associated and resolving difficult challenges.
clearly with others avoiding ambiguity in all aspects of communication from
speaking to writing, listening, and reading. This includes expressing ideas and
facts orally and in writing, understanding and learning from what others say
and grasping the meaning of written information.
Communicating and reacting with co-workers appropriately to maintain a
professional environment. This includes encouraging others and furthering
Company objectives, building constructive working relationships consisting of
acceptance and respect, promoting cooperation and commitment within a team to
achieve goals and embracing a work environment that appreciates diversity.
Incorporating all personal resources to achieve work objectives the most efficiently
from accountability to adaptability, customer and safety focus and continual
learning. This includes taking
responsibility for actions, quality and timeliness of work, adjusting to
changing business needs, conditions and work responsibilities, maintaining
customer satisfaction with the products offered by the company, adhering to all
workplace standards, regulations and practices and showing an ongoing
commitment to self-improve.
School Diploma or its equivalent.
(2) years high volume collections experience and goal oriented.
of Billing and Collections procedures.
Microsoft Office Software experience such as Word and Excel.
written and verbal communication abilities.
to excellent customer service.
and predictable attendance is an essential function for this position.
be authorized to work in the USA.
and Working Conditions
- Requires sitting for a
prolonged period of time.
dexterity and coordination to handle files and boxes up to 25 lbs.
minimum reaching for items above and below desk level.
strength, coordination and vision to use keyboard and video display
terminal for prolonged periods.
As a Federal Contractor, Point Blank Enterprises, Inc.abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.
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Point Blank is an Equal Opportunity