Job Description

NYPD Lead Fitter/ Customer Service (Female)

Department: Customer Service

Job Description

The NYPD Lead Fitter/ Customer Service is responsible for measuring, fitting, and processing returns for the agency.  This is a defined territory. This person is also responsible for instructing and training NYPD recruits and in-service officers on company products and communicating and assisting the NYPD Ballistic Vest Unit. 

Essential Duties and Accountabilities:

§  Responsible for measuring and fitting NYPD recruits and in-service officers

§  Conduct presentations of the company products to the NYPD recruits and in-service officers

§  Communicates effectively with customers, end-users, and other employees

§  Generates interest and promotes company products to NYPD in the defined territory

§  Communicates directly with customer to obtain statuses on open RMAs and items pending returns

§  Enters orders for alterations and remakes

§  Works closely with the production supervisor to ensure all daily production and tasks are completed

§  Maintains working knowledge of competitor products and markets in the defined territory

§  Completes all required reports such as travel requests and expenses and submits in a timely manner

§  Responsible for company product samples and inventory

§  Position will also assist with order entry in customer service, when not dealing with NYPD.


Cognition: Processes thoughts and experiences effectively from decision making to innovative thinking, analysis, judgments and problem solving. This includes examining information to draw conclusions, developing creative ideas and perspectives, making informed decisions considering all of the facts, goals, constraints and risks associated and resolving difficult challenges.

Communication: Communicates clearly with others avoiding ambiguity in all aspects of communication from speaking to writing, listening, and reading. This includes expressing ideas and facts orally and in writing, understanding and learning from what others say and grasping the meaning of written information. 

Interaction with Others: Communicating and reacting with co-workers appropriately to maintain a professional environment. This includes encouraging others and furthering Company objectives, building constructive working relationships consisting of acceptance and respect, promoting cooperation and commitment within a team to achieve goals and embracing a work environment that appreciates diversity.

Personal Effectiveness: Incorporating all personal resources to achieve work objectives the most efficiently from accountability to adaptability, customer and safety focus and continual learning.  This includes taking responsibility for actions, quality and timeliness of work, adjusting to changing business needs, conditions and work responsibilities, maintaining customer satisfaction with the products offered by the company, adhering to all workplace standards, regulations and practices and showing an ongoing commitment to self-improve.


§  High School Diploma or its equivalent

§  Must be able to communicate fluently in the defined territory

§  Advanced reading, writing and arithmetic skills required

§  Ability to read and interpret documents and Company procedures

§  Ability to develop and deliver presentations

§  Basic understanding of Microsoft Office Software

§  Ability to work with limited supervision

§  Strong interpersonal and communication skills

§  Requires a valid state Driver’s License

§  Complete understanding of the NIJ Body Armor standards

§  Regular and predictable attendance is an essential function for this position

§  Must read, write and speak fluent English

§  Must be authorized to work in the US

Physical Demands and Working Conditions

§  Requires standing for a prolonged period of time

§  Requires occasional lifting up to 25 lbs.

§  Requires minimum reaching for items above and below desk level

§  Requires strength, coordination, and vision to use keyboard and video display terminal for prolonged periods

§  Requires dexterity and coordination to handle files, boxes, vests, and shields up to 25 lbs. unassisted.   

§  Requires traveling 50% of the time.

As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures. 

Qualified individuals with a disability have the right to request a reasonable accommodation.  If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to Maria Romero, or calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Point Blank is an Equal Opportunity Employer/Vet/Disability Employer.

Job Type
Full Time