Job Description

AR-Collection Specialist

Department: Accounting and Finance


Job Description


The Collection Specialist provides financial, clerical and administrative services to ensure efficient, timely and accurate collection of receivable accounts in support of the Company’s collection goals. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. Recognition of significant credit risks and escalation of these matters are critical.

Essential Duties and Accountabilities

1.      Contacts customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance

2.      Identifies account risks, potential credit problems, disputes, and other customer issues

3.      Identifies errors , including misapplied payments, late charges to be reversed and over payments to be refunded or applied

4.      Maintains quality relationships with customers, managers and customer service, keeping sales managers informed and involved of issues at all times.

5.      Provides excellent and considerate customer service to customers and sales personnel.

6.      Communicates with customers via phone, email, mail or personally and investigate and resolve customer queries.

7.      Processes Dunning Letters along with making collection calls to customers.

8.      Produces weekly and monthly reporting to management.

9.      Meets defined department goals and activity metrics.

10.  Accountable for collection and reporting activities according to specific deadlines.

11.  Performs additional administrative duties as necessary and assigned.

12.  Monitors customer account details and identify and investigate non-payment issues

13.  Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results.

14.  Cross trains in the Billing Process for backup purposes.  

15.  Backups the Accounts Receivable Manager which includes releasing sales orders and processing credit card payments.

16.  Responsible for working according to the company’s safety and quality standards.

17.  Maintains a safe and clean work area.

18.  Performs other related duties as required and as assigned.


Cognition: Processes thoughts and experiences effectively from decision making to innovative thinking, analysis, judgments and problem solving. This includes examining information to draw conclusions, developing creative ideas and perspectives, making informed decisions considering all of the facts, goals, constraints and risks associated and resolving difficult challenges.


Communication: Communicates clearly with others avoiding ambiguity in all aspects of communication from speaking to writing, listening, and reading. This includes expressing ideas and facts orally and in writing, understanding and learning from what others say and grasping the meaning of written information. 


Interaction with Others: Communicating and reacting with co-workers appropriately to maintain a professional environment. This includes encouraging others and furthering Company objectives, building constructive working relationships consisting of acceptance and respect, promoting cooperation and commitment within a team to achieve goals and embracing a work environment that appreciates diversity.


Personal Effectiveness: Incorporating all personal resources to achieve work objectives the most efficiently from accountability to adaptability, customer and safety focus and continual learning.  This includes taking responsibility for actions, quality and timeliness of work, adjusting to changing business needs, conditions and work responsibilities, maintaining customer satisfaction with the products offered by the company, adhering to all workplace standards, regulations and practices and showing an ongoing commitment to self-improve.


§  High School Diploma or its equivalent.

§  Two (2) years high volume collections experience and goal oriented.

§  Knowledge of Billing and Collections procedures.

§  Basic Microsoft Office Software experience such as Word and Excel.

§  Excellent written and verbal communication abilities.

§  Commitment to excellent customer service.

§  Regular and predictable attendance is an essential function for this position.

§  Must be authorized to work in the USA.

Physical Demands and Working Conditions

  • Requires sitting for a prolonged period of time.
Requires dexterity and coordination to handle files and boxes up to 25 lbs.
Requires minimum reaching for items above and below desk level.
Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.

As a Federal Contractor, Point Blank Enterprises, Inc.abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation.  If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to Maria Romero, or calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Point Blank is an Equal Opportunity Employer/Vet/Disability Employer.

Job Type
Full Time