Support Level 1
Configures, installs and troubleshoots PC systems
Provides helpdesk and technical support for
customers online, via email and over the phone.
Provides training, repairs and preventative
Maintains a high degree of end user support ensuring
equipment, software, communications and training is sufficient for all end
Configures and tests customer purchased equipment
Creates and manages tickets on the helpdesk system.
Assists the Systems and Network Manager with network
and communication projects.
Develops strong understanding of company products
sold, equipment, requirements and objectives to ensure customers are provided
with high quality support and satisfaction.
Adheres to internal procedures and suggests improvements
weekend/afterhours emergency coverage when needed and scheduled.
11. Maintains and
projects professionalism when speaking/interacting with customers.
12. Responsible for
working according to the company’s safety and quality standards.
13. Maintains a safe
technical environment including data, software, network, and hardware and
clean work area.
14. Performs other
related duties as required and assigned.