Job Description

PBE- Customer Service Representative

Department: Customer Service

Job Description

Job Title: Customer Service Representative Level 1 & 2

Reports to: Customer Service Manager

Summary

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements. This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding Department goals. 

ESSENTIAL DUTIES AND ACCOUNTABILITIES

1.        Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs. Provides administrative support to the Sales Department. 

2.        Answers telephones and responds to orders, general customer inquiries, and customer complaints.

3.        Assists sales representatives with order status information, expediting orders and troubleshooting information. 

4.        Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders. 

5.        Handles customer complaints and inquiries.

6.        Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.

7.        Completes and verifies all customer purchase orders.

8.        Performs other essential duties as assigned.

 

Level 1

1.         Be available to work overtime with minimal notice.

2.         Excellent customer service relations skills.

3.         Ability to set priorities and manage time effectively.

4.         Ability to work independently.

5.         Ability to pay attention to details

6.         Some basic computer skills.

 

Level 2

1.        Computer skills; Microsoft Excel (to include spreadsheets and pivot tables), Word and PowerPoint.

2.        Demonstrate flexibility to assist with special projects (NYPD, Chicago PD, Houston and etc.).

3.        Excellent resolution and conflict skills.

4.        Very detailed oriented.

5.        Has extensive Product knowledge with the ability to understand Product Releases

6.        Ability to size (male, female and trufit).

7.        Ability to navigate through the Customer Service folder

8.        Ability to navigate through the ISO folder.

9.        Be able to access and utilize the reports in Armornet (Vision, Reports portal, and Reports central).

10.      Perform other duties as assigned.

 

QUALIFICATIONS:

High school diploma or its equivalent.

·      (3) three to (5) five years of experience within the Customer Service or related field.

·      The ability to operate various word-processing software, spreadsheets, and database programs.

·      Must read, write and understand Basic English.

·      Regular and predictable attendance is an essential function of this position.

·      Must be authorized to work in the U.S.A.


PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

 

As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Point Blank is an Equal Opportunity Employer/Vet/Disability Employer

 

 

Job Type
Full Time