Job Title: Customer Service Representative
Level 1 & 2
Reports to: Customer Service Manager
Service Representative is responsible for coordinating activities with
customers, sales representatives, administration and production to satisfy our
customers’ requirements. This individual
will also answer telephone inquiries, respond to order inquires, general
customer inquiries, customer complaints and process Customer orders with
accuracy meeting or exceeding Department goals.
ESSENTIAL DUTIES AND ACCOUNTABILITIES
activities with customers, sales representatives, administration and production
to satisfy our customers’ requirements including but not limited to measuring
(sizing) customers, entering orders, supporting distributors, sales reps, and
creating / maintaining call logs. Provides administrative support to the Sales
telephones and responds to orders, general customer inquiries, and customer
sales representatives with order status information, expediting orders and
directly with the customer providing information such as: purchase order status
and ship dates for open orders.
5. Handles customer complaints and
special and rush order requests from sales reps and direct customers;
coordinates - orders with production.
7. Completes and verifies all customer
8. Performs other essential duties as
1. Be available to work overtime with
2. Excellent customer service relations
3. Ability to set priorities and manage
4. Ability to work independently.
5. Ability to pay attention to details
6. Some basic computer skills.
skills; Microsoft Excel (to include spreadsheets and pivot tables), Word and
flexibility to assist with special projects (NYPD, Chicago PD, Houston and
3. Excellent resolution and conflict
4. Very detailed oriented.
5. Has extensive Product knowledge with
the ability to understand Product Releases
6. Ability to size (male, female and
7. Ability to navigate through the
Customer Service folder
8. Ability to navigate through the ISO
able to access and utilize the reports in Armornet (Vision, Reports portal, and
10. Perform other duties as assigned.
diploma or its equivalent.
three to (5) five years of experience within the Customer Service or related
ability to operate various word-processing software, spreadsheets, and database
read, write and understand Basic English.
and predictable attendance is an essential function of this position.
be authorized to work in the U.S.A.
long periods. Dexterity and coordination to handle files and single pieces of
paper; occasional lifting of items weighing up to twenty-five pounds such as
files, stacks of paper, reference and other materials. Moving from place to
place within the office; minimum reaching for items above and below desk level.
Strength, dexterity, coordination and vision to use keyboard and video display
terminal for prolonged periods.
a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements
of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit
discrimination against qualified individuals based on their status as protected
veterans or individuals with disabilities, and prohibit discrimination against
all individuals based on their age, race, color, religion, sex, sexual
orientation, gender identity, national origin, compensation inquiries,
discussions or disclosures. Moreover, these regulations require that covered
prime contractors and subcontractors take affirmative action to employ and
advance in employment individuals without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
disability, compensation inquiries, discussions or disclosures.
individuals with a disability have the right to request a reasonable
accommodation. If you are unable or limited in your ability to use or access
our careers website as a result of your disability, request a reasonable
accommodation by: (1) calling 1-(954) 630-0900 (2) informing us regarding the
nature of your request and (3) providing your contact information.
do not direct any other general employment related questions or resumes to this
email and/or phone number. Only inquiries concerning a request for a reasonable
accommodation will be responded to from this e-mail address and/or phone
Blank is an Equal Opportunity Employer/Vet/Disability Employer