on Global Information Technology Support Manager/Network
Help Desk provides support for multiple hardware and software operating system
platforms, and supervises help desk and desktop support staff. The incumbent
acts as liaison to other IT and departments to ensure that the Help Desk is
aware of changes and responsive to the needs of their supported population.
Moreover, this employee coordinates and leads the performance of technical
specialists and support staff, and modifies or devises new methods, techniques,
Supervises the performance of
Level 1 and Level 2 services and ensures that service levels are achieved, and
user expectations are met or exceeded.
Establishes priorities that
align with the departmental goals and objectives and identifies areas of
Monitors and analyzes trends
in computer operations and prepares recommendations for operational
Collaborates with sponsors and stakeholders to define the
project business case including project scope, goals and deliverables that
support business goals.
Manages project communication throughout the life cycle
of the project. Communicates and manages Project Risks. Conducts periodic project
reviews with key stakeholders, sponsors and team members to provide progress.
Excellent communication, planning and organization
Bachelor’s degree in computer science or equivalent.
Minimum 3 years of experience managing IT support teams.
Asset management experience.
methods/vulnerabilities/threats, best practices, and new technologies
supporting network security.
Network security aspects
including Next Generation firewalls, IPS/IDS, Application Control, Digital
Certificates, Proxy Technologies, Load Balancing Technologies, network access
control, multi-factor authentication, VPN, AAA, network
security monitoring, traffic analysis, Distributed Denial of Service Threats,
security vulnerabilities, risk mitigation strategies, security management
Possession of one (1) or more
active network security or information security certifications, such as:
Fortinet NSE 5, Fortinet NSE 4, Cisco Certified Network Professional (CCNP),
Check Point (CCSE), Information Systems Security Professional (CISSP),
Certified Ethical Hacker (CEH), CompTIA Security+, Global Information Assurance
Certification (GIAC), Information Security Professional (GISP)
Excellent presentation and
Outstanding oral and written
Extensive knowledge of PC/LAN
communications, hardware/software, and network management
Skilled in the
interoperability and connectivity of multiple platforms
Strong computer operations and
help desk management skills
Good organizational, time
management, and prioritization abilities
APPLICANTS MUST BE US CITIZENS OR GREENCARD HOLDERS.
Cisco Certified Network
Demonstrated leadership on large, complex, technical
Experienced in implementations and Support
Excellent organizational skills
Ability to identify priorities and manage tasks
Ability to work closely within a team as well as
Knowledgeable in the Microsoft Office Suite, experience
with SharePoint and Visio.
Experience with a project management tool - MS Project or
Must have excellent project management skills.
Ability to work in a dynamic / changing environment.
References will be requested.
TT This position
requires use of and access to information which is subject to the
International Traffic in Arms Regulations (ITAR). Accordingly, all Systems Engineers must
be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen,
U.S. Permanent Resident (i.e. 'Green Card Holder'), Temporary Resident,
Political Asylee, or Refugee.
Point Blank is an Equal Opportunity