Job Description

IT Manager

Department: Information Technology

Job Description

Hands on Global Information Technology Support Manager/Network

The Manager, Help Desk provides support for multiple hardware and software operating system platforms, and supervises help desk and desktop support staff. The incumbent acts as liaison to other IT and departments to ensure that the Help Desk is aware of changes and responsive to the needs of their supported population. Moreover, this employee coordinates and leads the performance of technical specialists and support staff, and modifies or devises new methods, techniques, and procedures.


·         Supervises the performance of Level 1 and Level 2 services and ensures that service levels are achieved, and user expectations are met or exceeded.

·         Establishes priorities that align with the departmental goals and objectives and identifies areas of improvement.

·         Monitors and analyzes trends in computer operations and prepares recommendations for operational improvements.

·         Collaborates with sponsors and stakeholders to define the project business case including project scope, goals and deliverables that support business goals.

·         Manages project communication throughout the life cycle of the project. Communicates and manages Project Risks. Conducts periodic project reviews with key stakeholders, sponsors and team members to provide progress.


Minimum Requirements

·         Excellent communication, planning and organization skills.

·         Bachelor’s degree in computer science or equivalent.

·         Minimum 3 years of experience managing IT support teams.

·         Asset management experience.

·         Network intrusion methods/vulnerabilities/threats, best practices, and new technologies supporting network security.

·         Network security aspects including Next Generation firewalls, IPS/IDS, Application Control, Digital Certificates, Proxy Technologies, Load Balancing Technologies, network access control, multi-factor authentication, VPN, AAA, network security monitoring, traffic analysis, Distributed Denial of Service Threats, security vulnerabilities, risk mitigation strategies, security management tools.

·         Possession of one (1) or more active network security or information security certifications, such as: Fortinet NSE 5, Fortinet NSE 4, Cisco Certified Network Professional (CCNP), Check Point (CCSE), Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), CompTIA Security+, Global Information Assurance Certification (GIAC), Information Security Professional (GISP)

·         Excellent presentation and interpersonal skills

·         Outstanding oral and written communication skills

·         Extensive knowledge of PC/LAN communications, hardware/software, and network management

·         Skilled in the interoperability and connectivity of multiple platforms

·         Strong computer operations and help desk management skills

·         Good organizational, time management, and prioritization abilities


Nice to have:

·         Cisco Certified Network Professional

·         ProofPoint

·         Crowdstrike

·         LogRhythm

·         Watchguard

·         Exchange 365

·         SharePoint


·         Demonstrated leadership on large, complex, technical projects

·         Experienced in implementations and Support

·         Excellent organizational skills

·         Ability to identify priorities and manage tasks

·         Ability to work closely within a team as well as independently

·         Knowledgeable in the Microsoft Office Suite, experience with SharePoint and Visio.

·         Experience with a project management tool - MS Project or other.

·         Must have excellent project management skills.

·         Ability to work in a dynamic / changing environment.

·         References will be requested.

 TT  This position requires use of and access to information which is subject to the International Traffic in Arms Regulations (ITAR).  Accordingly, all Systems Engineers must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Temporary Resident, Political Asylee, or Refugee.

Point Blank is an Equal Opportunity Employer/Vet/Disability Employer.




Job Type
Full Time