Job Title: Customer Returns Representative
Reports to Returns Manager
Type of Position: Full time
The Customer Returns Representative is responsible for
tracking RMAs/RMFs (Return Material Authorizations) through the entire returns
Essential Duties and Accountabilities
all open RMAs/RMFs daily to ensure they are being issued in a timely manner by
managing the returns report.
and enters RMAs/RMF paperwork for submission of approval/decline of replacement
items or credit request.
505 Open Order Report in a.m. that will be presented to upper management
showing the status of open RMAs.
directly with customers to obtain statuses on open RMAs and items pending
orders for alterations and remakes, pre-orders or both.
attends to details and pursues quality in accomplishing tasks.
and correct daily RMAs with missing or excess items that are received at the
the necessary support to the Alterations Team in the factory, in regards to
Rush/Super Rush RMFs.
Returns Managers signature of approval on all RMAs prior to RMF submission.
the daily RMA Action Sheet to be synchronized with the RMA daily report.
11. Assist the
Returns Manager and Returns Team Lead where needed in the daily job activities.
comply and understand the PBE Returns Policy.
assistance to Customer Service on any RMA issues.
14. Ensure all
orders meet aggregation dates to avoid delays in manufacture/shipping.
for working according to the company’s safety and quality standards.
a safe and clean work area.
other related duties as required and assigned.
High School Diploma or its equivalent.
Two (2) years of experience in the customer
Ability to operate various work-processing
software, spreadsheets and database programs.
Must read, write and speak fluent English.
Regular and predictable attendance is an
essential function for this position.
Must be authorized to work in the USA.
Physical Demands and Working Conditions
Requires sitting for a prolonged period of time.
Requires dexterity and coordination to handle
files and single pieces of paper.
Requires occasional lifting up to 25 lbs.
Requires minimum reaching for items above and
below desk level.
Requires strength, coordination and vision to
use keyboard and video display terminal for prolonged periods.
a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements
of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit
discrimination against qualified individuals based on their status as protected
veterans or individuals with disabilities, and prohibit discrimination against
all individuals based on their age, race, color, religion, sex, sexual
orientation, gender identity, national origin, compensation inquiries,
discussions or disclosures. Moreover, these regulations require that covered
prime contractors and subcontractors take affirmative action to employ and
advance in employment individuals without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, protected veteran status,
disability, compensation inquiries, discussions or disclosures.
individuals with a disability have the right to request a reasonable
Please do not direct any other general employment related
questions or resumes to this email and/or phone number. Only inquiries concerning
a request for a reasonable accommodation will be responded to from this e-mail
address and/or phone number.
Point Blank Enterprises, Inc.
is an Equal Opportunity Employer/Vet/Disability Employer.