Job Description

PBE- Customer Returns Representative (Pompano Beach, FL)

Department: Customer Service

Job Description

Job Title:  Customer Returns Representative

Reports to Returns Manager

Type of Position: Full time


The Customer Returns Representative is responsible for tracking RMAs/RMFs (Return Material Authorizations) through the entire returns process.

Essential Duties and Accountabilities

1.            Reviews all open RMAs/RMFs daily to ensure they are being issued in a timely manner by managing the returns report.

2.            Issues and enters RMAs/RMF paperwork for submission of approval/decline of replacement items or credit request.

3.            Creates 505 Open Order Report in a.m. that will be presented to upper management showing the status of open RMAs.

4.            Communicates directly with customers to obtain statuses on open RMAs and items pending return.

5.            Enter orders for alterations and remakes, pre-orders or both.

6.            Diligently attends to details and pursues quality in accomplishing tasks.

7.            Review and correct daily RMAs with missing or excess items that are received at the PBE Warehouse.

8.            Provide the necessary support to the Alterations Team in the factory, in regards to Rush/Super Rush RMFs.

9.            Ensures Returns Managers signature of approval on all RMAs prior to RMF submission.

10.          Complete the daily RMA Action Sheet to be synchronized with the RMA daily report.

11.          Assist the Returns Manager and Returns Team Lead where needed in the daily job activities.

12.          Read, comply and understand the PBE Returns Policy.

13.          Provide assistance to Customer Service on any RMA issues.

14.          Ensure all orders meet aggregation dates to avoid delays in manufacture/shipping.

15.          Responsible for working according to the company’s safety and quality standards.

16.          Maintains a safe and clean work area.

17.          Performs other related duties as required and assigned.



·         High School Diploma or its equivalent.

·         Two (2) years of experience in the customer service field.

·         Ability to operate various work-processing software, spreadsheets and database programs.

·         Must read, write and speak fluent English.

·         Regular and predictable attendance is an essential function for this position.

·         Must be authorized to work in the USA.

Physical Demands and Working Conditions

·         Requires sitting for a prolonged period of time.

·         Requires dexterity and coordination to handle files and single pieces of paper.

·         Requires occasional lifting up to 25 lbs.

·         Requires minimum reaching for items above and below desk level.

·         Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.


As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.

Point Blank Enterprises, Inc. is an Equal Opportunity Employer/Vet/Disability Employer.

Job Type
Full Time