SUMMARY

The Surveillance Systems Support Technician position is responsible for assembling and configuring computers, network cameras, devices and associated hardware, configuration of software, basic troubleshooting, documentation, and quality assurance control on the product prior to shipment to the customer.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

• Builds, configures, installs, and troubleshoots PC systems and peripherals.
• Configure network video surveillance systems, cameras and accessories.
• Documents equipment information, serial numbers, and technical procedures.
• Configures and tests customer purchased equipment before shipment.
• Develops strong understanding of company products sold, equipment, requirements, and objectives to ensure that customers are provided high quality products.
• Assists the Systems and Network Manager with network and communications projects.
• Trains and assist other team members.
• Adheres to internal procedures and suggests improvements if needed.
• Provides weekend & after hours emergency coverage when needed and scheduled.
• Performs additional job duties as required and as assigned.
• Maintains and projects professionalism when speaking / interacting with customers.

COMPETENCIES/ QUALIFICATIONS

Managing Work:  Managing work to achieve results within budget and on time.  Focusing majority of energy & resources on projects and tasks that add value. Managing a variety of responsibilities at the same time. Considering a wide range of alternatives before choosing the best way to accomplish an objective.

Communicating:  Communicating effectively with people at all levels in the organization. Communicating clearly and candidly; avoiding vagueness, ambiguity, and mixed messages. Presenting ideas and facts clearly and effectively in writing. Gathering and giving relevant information to others in a timely manner.

Learning and Adapting: Keeping current on knowledge specific to field of work. Finding a way to get the job done even when normal channels, materials and methods don’t work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments.

Maximizing Resources: Working collaboratively with people in our group and in other parts of the organization.  Supporting others when needed. Seeking expertise, advice, and perspectives from a variety of sources both within and outside of the organization.  Working effectively with people who have diverse ideas, perspectives, and values. 

Quality & Customer Focus: Continuously looking for ways to simplify and improve work processes to achieve better results.

QUALIFICATIONS:

• Bachelors of Science in Computer Science (BS) or its equivalent formal training or industry experience.
• Advanced experience with computers, networking and related equipment.
• Experience with CCTV, IP cameras and other video systems.
• Must read write and understand English.
• Regular and predictable attendance is an essential function for this position.
• Must be authorized to work in the USA.
• Must be a US Citizen.

PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.