Inspire heroism and be a part of the future! At
Point Blank Enterprises, Inc. we help protect our protectors
by developing, manufacturing and selling body armor to police forces, the
defense sector and first responders.
If you share our
passion and commitment for the customer please apply today!
SUMMARY
The Customer Service Representative is responsible for coordinating activities
with customers, sales representatives, administration and production to satisfy
our customers’ requirements. This individual will also answer telephone
inquiries, respond to order inquires, general customer inquiries, customer
complaints and process customer orders. with accuracy meeting or exceeding
Department goals.
ESSENTIAL DUTIES AND
ACCOUNTABILITIES
1. Coordinates activities with
customers, sales representatives, administration and production to satisfy our
customers’ requirements including but not limited to measuring (sizing)
customers, entering orders, supporting distributors, sales reps, and creating /
maintaining call logs.
2. Answers telephones and
responds to orders, general customer inquiries, and customer complaints.
3. Assists sales representatives
with order status information, expediting orders and troubleshooting
information.
4. Communicates directly with the
customer providing information such as: purchase order status and ship dates
for open orders.
5. Handles customer complaints and
inquiries.
6. Facilitates special and rush
order requests from sales reps and direct customers; coordinates - orders with
production.
7. Completes and verifies all
customer purchase orders.
8. Performs other essential
duties as assigned.
·
QUALIFICATIONS:
·
High school diploma or its equivalent.
·
(3) three to (5) five years of experience within the Customer
Service or related field.
·
The ability to operate various word-processing software,
spreadsheets, and database programs.
·
Must read, write and understand Basic English.
·
Ability to remain professional and courteous with customers at
all times
·
Must be available to work occasional nights, holidays and
weekends
·
Excellent verbal and written communication skills
·
Must be authorized to work in the U.S.A.
