Job Description

PBE- Customer Service Representative

Department: Customer Service

Job Description

Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help protect our protectors by developing, manufacturing and selling body armor to police forces, the defense sector and first responders. 

If you share our passion and commitment for the customer please apply today!

The Customer Service Representative is responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements. This individual will also answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process customer orders. with accuracy meeting or exceeding Department goals.


1. Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs.

2. Answers telephones and responds to orders, general customer inquiries, and customer complaints.

3. Assists sales representatives with order status information, expediting orders and troubleshooting information.

4. Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders.

5. Handles customer complaints and inquiries.

6. Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.

7. Completes and verifies all customer purchase orders.

8. Performs other essential duties as assigned.



·         High school diploma or its equivalent.

·         (3) three to (5) five years of experience within the Customer Service or related field.

·         The ability to operate various word-processing software, spreadsheets, and database programs.

·         Must read, write and understand Basic English.

·         Ability to remain professional and courteous with customers at all times 

·         Must be available to work occasional nights, holidays and weekends

·         Excellent verbal and written communication skills

·         Must be authorized to work in the U.S.A.

Job Type
Full Time