Job Description

PBE- Data Entry/Customer Service Representative

Department: Customer Service

Job Description

Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help protect our protectors by developing, manufacturing and selling body armor to police forces, the defense sector and first responders. 

If you share our passion and commitment for the customer and doing a great job, please apply today!

SUMMARY

The Data Entry/Customer Service Representative is heavy on data entry. Role is also responsible for coordinating activities with customers, sales representatives, administration and production to satisfy our customers’ requirements. This individual will answer telephone inquiries, respond to order inquires, general customer inquiries, customer complaints and process Customer orders with accuracy meeting or exceeding Department goals.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Heavy data entry – key-stroking in our dealer orders, review the customer purchase order against other documents to ensure the product ordered is current and the current dealer price.

2. Coordinates activities with customers, sales representatives, administration and production to satisfy our customers’ requirements including but not limited to measuring (sizing) customers, entering orders, supporting distributors, sales reps, and creating / maintaining call logs.

3. Answers telephones and responds to orders, general customer inquiries, and customer complaints.

4. Assists sales representatives with order status information, expediting orders and troubleshooting information.

5. Communicates directly with the customer providing information such as: purchase order status and ship dates for open orders.

6. Handles customer complaints and inquiries.

7. Facilitates special and rush order requests from sales reps and direct customers; coordinates - orders with production.

8. Completes and verifies all customer purchase orders.

9. Performs other essential duties as assigned.

 

·         QUALIFICATIONS:

·         High school diploma or its equivalent.

·         (3) three to (5) five years of experience within the Customer Service, Data Entry or related field.

·         The ability to operate various word-processing software, spreadsheets, and database programs.

·         Must read, write and understand Basic English.

·         Ability to remain professional and courteous with customers at all times 

·         Must be available to work occasional nights, holidays and weekends

·         Excellent verbal and written communication skills

·         Must be authorized to work in the U.S.A.

Job Type
Full Time