SUMMARY:

Point Blank Enterprises is a world leader in body armor solutions and has expanded in to the technology arena with its Advanced Technology Group. ATG provides a wide range of solutions to high level customers including Body Worn Cameras, In-car video and IP Surveillance solutions. The Tech Support and Helpdesk Level 1 position is responsible for maintaining a high degree of end user support for our customers and making sure outgoing products meet quality standards. This person will provide initial phone and email contact support for our customers and create tickets in our system as well as perform quality control and testing of customer equipment prior to shipment.

ESSENTIAL DUTIES AND ACCOUNTABILITY

1. Configures, installs and troubleshoots PC systems and peripherals.

2. Provides helpdesk and tech support for our customers online, via email and over the phone.

3. Provides training, repairs, and preventative maintenance.

4. Maintains a high degree of end user support that ensures that equipment, software, communications and training is sufficient for all end user needs.

5. Configures and tests customer purchased equipment before shipment.

6. Creates and manages tickets on our helpdesk system.

7. Assists the Systems and Network Manager with network and communications projects.

8. Develops strong understanding of company products sold, equipment, requirements, and objectives to ensure that customers are provided high quality support.

9. Ensures that customers are provided with a high degree of satisfaction.

10. Trains and assist other team members.

11. Adheres to internal procedures and suggests improvements if needed.

12. Provides weekend/after hours emergency coverage when needed and scheduled.

13. Performs additional job duties as required and as assigned.

14. Maintains and projects professionalism when speaking / interacting with customers.

COMPETENCIES/ QUALIFICATIONS

Quality & Customer Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Following through on commitments made to internal and external customers.

QUALIFICATIONS:

• Bachelors of Science in Computer Science (BS) or its equivalent formal training.

• Experience with computers, networking and related equipment.

• Must read write and understand English.

• Experience with CCTV, Body Cameras, IP cameras and other video systems is a plus.

• Previous help desk/support experience is a plus.

• Regular and predictable attendance is an essential function for this position

• Team working ability.

• Must be authorized to work in the USA.

PHYSICAL DEMANDS

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.

As a Federal Contractor, Point Blank Enterprises, Inc. abides by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their age, race, color, religion, sex, sexual orientation, gender identity, national origin, compensation inquiries, discussions or disclosures. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, compensation inquiries, discussions or disclosures.

Qualified individuals with a disability have the right to request a reasonable accommodation.  If you are unable or limited in your ability to use or access our careers website as a result of your disability, request a reasonable accommodation by: (1) sending an e-mail to Maria Romero, mromero@pbearmor.com or calling 1-(954) 630-0900 (2) informing us regarding the nature of your request and (3) providing your contact information.

Please do not direct any other general employment related questions or resumes to this email and/or phone number. Only inquiries concerning a request for a reasonable accommodation will be responded to from this e-mail address and/or phone number.