SUMMARY

The IT Application Development Manager will be responsible for leading and mentoring a team of software engineers in the design, development, testing, and construction of all applications to run in our information technology environment. Primary responsibilities are to work closely with management, customers, Quality Assurance, Product Design, Product management, and customer support to maintain and develop new products.

Essential duties and accountabilities

• Respond to system alerts with minimum guidance. 
• Contribute to creating and updating documentation of procedures and guidelines for internal team use. 
• Respond to alerts and emergency calls during and outside of normal business hours. 
• Respond to client incidents and requests using the corporate ticketing system. 
• Strong ability to communicate complex technical information to all stakeholders, including those who do not have a technical background
• Works closely with the VP of IT on expanding and enforcing architecture best practices.
• Applies significant knowledge of industry trends and developments to improve service to our clients.
• Monitor and respond to tickets related to applications
• Recognize system deficiencies and implement effective solutions. 
• Manages work requests and resource workload across development resources. 
• Manages technical resources within budget and project schedule.
• Forecast resource requirements and budgeting needs.
• Maintains consistent delivery level of software quality by working with designers and quality assurance personnel for full project development lifecycle
• Manages selection and mentor employees and provide feedback in the form of employee reviews
• As necessary, develop and debut software related issues
• Understand complex database concepts and effectively employ different database design techniques.
• Possess demonstrated work experience with more than one relational database management system.
• Understand Object oriented concepts and consistently apply them in client engagements.
• The ability to work on, facilitate, and support multiple projects and real-time support issues
• Performs additional duties as necessary and as required.

Competencies/ Qualifications

Managing Work:  Managing work to achieve results within budget and on time.  Focusing majority of energy & resources on projects and tasks that add value. Managing a variety of responsibilities at the same time. Considering a wide range of alternatives before choosing the best way to accomplish an objective.

Communicating:  Communicating effectively with people at all levels in the organization. Communicating clearly and candidly; avoiding vagueness, ambiguity, and mixed messages. Presenting ideas and facts clearly and effectively in writing. Gathering and giving relevant information to others in a timely manner.

Learning and Adapting: Keeping current on knowledge specific to field of work. Finding a way to get the job done even when normal channels, materials and methods don’t work. Demonstrating a willingness to take on new challenges, responsibilities, and assignments.

Maximizing Resources: Working collaboratively with people in our group and in other parts of the organization.  Supporting others when needed. Seeking expertise, advice, and perspectives from a variety of sources both within and outside of the organization.  Working effectively with people who have diverse ideas, perspectives, and values. 

Quality & Customer Focus: Continuously looking for ways to simplify and improve work processes to achieve better results. Following through on commitments made to internal and external customers.

QUALIFICATIONS:

• BS/BA or MA in Computer Sciences, related field or equivalent experience required.
• Minimum of (5) five years of management/ leadership experience in a software support required. 
• Minimum of (5) five years of experience coaching and leading software development teams.
• Must have at least 4 years’ experience working through the design, development, and release cycle delivering software to market. 
• Experience with Team Foundation Version Control 
• (5) Five years of experience in managing Microsoft SQL Server and Oracle databases
• (5) Five years of experience developing applications in asp.net, HTML, C#.netStrong understanding of the software development cycle.
• Strong leadership, project management skills, time management, and problem solving skills.
• Project management experience desired. 
• Be able to excel in idea generation, evaluation, and prioritization, customer and partner engagement, cross-functional technical program management and build/ develop great engineering teams. 
• Experience solving complex software problems. 
• A record of successful delivery of software systems as an individual, team leader and or/ development manager. 
• A willingness to dive into software environments and technical issues as part of maintaining the skills necessary to manage and advocate products and projects. 
• An entrepreneurial spirit with strong product and program management skills. 
• Ability to work with technical and non-technical business owners to get things done
• In-depth knowledge of Microsoft desktop & server operating systems and networking components.
• In-depth knowledge of Microsoft suite of applications as they relate to and interact with the enterprise network.XML experience Database performance tuning experience.
• Proficient in Microsoft SQL Server database structures
• Knowledge of web server infrastructure (IIS) Regular and predictable attendance is an essential function for this position Team working ability. Must be authorized to work in the USA. Experience in X++ - Nice to have

Physical Demands

Sitting for long periods. Dexterity and coordination to handle files and single pieces of paper; occasional lifting of items weighing up to (25) twenty-five pounds such as files, stacks of paper, reference and other materials. Moving from place to place within the office; minimum reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.