Inspire heroism and be a part of the future! At Point Blank Enterprises, Inc. we help protect our protectors by developing, manufacturing, and selling body armor to police forces, the defense sector and first responders. We are always looking for the best of the best in our industry. If you share our passion and commitment, please apply today!

Job Type: Full-Time

Salary: $40,000 - $55,000 per year

Benefits: In addition to an amazing company culture, we offer several perks and benefits to attract top talent including strong salaries, flexible healthcare options, dental insurance, vision insurance,  PTO, 401(k) & 401(k) matching, , employee assistance program, life insurance and company paid disability plans.

Position Summary:

This support role is paramount to the brand and is responsible for collaborating with Sales Representatives in their assigned region to support sales efforts. This person will effectively manage calls, chats, emails, and multiple form of communication to enhance the overall experience for customers and inhouse personal. The incumbent will be responsible for managing some accounts and bids.

 Essential Duties & Accountabilities:

• Works closely with Sales Representatives and stakeholders to provide troubleshooting assistance for customer orders, account statuses and relevant problems.
• Provide data and guides to help the sales team; provides product sheets and specifications upon request.
• Monitors bid postings and ensures Sales Representatives are aware of bids in their assigned territory.
• Reviews bid requirements and summarizes for Sales Representatives.
• Follows up with internal/ external Customers as needed from proposal/bid to order through delivery.
• Supports senior sales personnel as needed.
• Works with Customer Service personnel to ensure accuracy of orders.
• Independently manages smaller accounts under Sales Representatives supervision.
• Submits sample requests and follow them through the order entry and production process.
• Routinely works directly with distributors and end users to support sales efforts.
• Works with production personnel to expedite orders when necessary.
• Monitors custom orders from engineering through production, assembly and shipping to verify end user requirements for product and timeframes are met.
• Anticipates potential problems with orders and works to avoid them.
• Responsible for working according to the company’s safety and quality standards.
• Maintains a safe and clean work area.
• Performs other related duties as required and assigned.

Qualifications:

• Bachelor’s Degree or minimum of three (3) years sales, military, police, or protective solutions industry experience preferred.
• Proficient in operating various word-processing software, spreadsheets, and database programs.
• Ability to create, compose and edit written materials.
• Ability to work independently, identify problems, find solutions to problems, interact directly with Customers.
• Effective technical writing skills, strong interpersonal and communication skills both written and verbally.
• Must speak, read, write, and understand English.
• Must be authorized to work in the USA.

Physical Demands and Working Conditions:

• Requires sitting for a prolonged period of time.
• Requires dexterity and coordination to handle files, boxes and materials.
• Requires minimum reaching for items above and below desk level.
• Requires strength, coordination and vision to use keyboard and video display terminal for prolonged periods.
• Requires walking, bending, stooping, pushing, pulling, and lifting up to 25 lbs. unassisted.
• Requires repetitive movements with fingers, hands, wrist, and arms.
• Requires occasional traveling when needed.